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Privacy Policy

Effective Date: April 30th, 2025

1. Introduction

At Rescue Restoration, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

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By using our website, submitting a form, or contacting us through digital channels, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Address

  • Insurance carrier (if provided in forms)

  • Project details or service inquiries

  • Any additional information submitted voluntarily via forms, chat, or email

 

We also collect limited technical data via cookies (see Section 5).

3. How We Use Your Information

We use the information you provide to:

  • Respond to your service inquiries

  • Schedule inspections, consultations, or emergency services

  • Communicate with you about your project

  • Provide updates and estimates

  • Send promotional or educational content (only if you opt in)

  • Improve our website and services

 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Who We Share Information With

We may share information with:

  • Trusted service providers or subcontractors involved in your project (roofing, construction, restoration, etc.)

  • Financing partners (if you apply for payment options)

  • Insurance representatives (if applicable and authorized by you)

 

All third-party partners are required to respect your information and comply with privacy regulations.

5. Mobile Messaging Program

We may use your phone number to send you transactional or marketing text messages as part of our SMS communication program. By providing your mobile phone number, you consent to receive text messages (such as appointment reminders, service updates, and promotional offers) from Rescue Restoration.

  • Message frequency varies.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP to any message.

  • You may request help by replying HELP or contacting us at [your support email].

  • We do not share your mobile number with unaffiliated third parties for their own marketing purposes.

  • Information collected through our SMS program (such as your phone number, carrier, and message content) will be used in accordance with this Privacy Policy.

 

When you provide your phone number, you agree to receive text messages from us. Consent is not required to make a purchase. You may revoke your consent at any time by replying STOP to any message you receive from us. We will make every effort to promptly honor your request.

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If you opt in to receive SMS messages, we may store and process your phone number, message history, and preferences to provide better customer communication and comply with legal record keeping requirements.

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For questions about our text messaging practices or this Privacy Policy, contact us at rescuerestoration10@gmail.com

6. Cookies & Website Analytics

We may use cookies and tracking tools (like Google Analytics) to better understand how visitors use our website and to improve performance. These tools may collect anonymized data such as:​

  • Browser type

  • Pages visited

  • Time spent on the site

  • IP address (anonymized for privacy)

 

You can disable cookies in your browser settings if you prefer not to be tracked.

6. Your Rights

You may:

  • Request access to your personal data

  • Request corrections or updates

  • Ask for your data to be deleted

  • Withdraw consent for communications at any time

 

To exercise any of these rights, please contact us.

7. How We Protect Your Information

We use secure servers, encrypted data transmission, and internal access controls to protect your personal information. Only authorized team members have access to sensitive data.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

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Rescue Restoration
Email: rescuerestoration10@gmail.com

Phone: (937) 759-7100

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